High Lockout
61 on Alpha E-Tec, E-Tec Plus, Evoke

Your boiler has detected trapped air or a blockage that is stopping water from flowing through your heating system correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air in the pump (restricted central heating flow)

What causes this fault?

This fault occurs when air becomes trapped inside the boiler's internal pump, preventing it from effectively pushing water around your radiators. The most common reason is a buildup of air pockets following a system drain-down or a failure of the automatic vent that is supposed to release these gases. In some cases, it can also be triggered by a heavy buildup of sludge or debris that has physically blocked the water's path.

This code is frequently seen in autumn when heating systems are turned back on after the summer and trapped air or settled debris begins to circulate.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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