BoilerFaultCodes POOR PILOT FLAME High
Your boiler is struggling to keep its ignition flame lit, which prevents the main burner from starting and stops your heating and hot water from working.
Call an engineer soon
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: I) Pilot injector dirty/damaged; II) Wrong injector; III) Pilot head blocked; IV) Faulty pilot tube
Typical repair cost £120-220 (including labour)
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Find a Gas Safe engineer
Search the official register for a qualified engineer in your area.
Gas Safe Register →Protect yourself from future repair bills
A boiler cover plan would cover faults like POOR PILOT FLAME — no call-out fees, no surprises.
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Chaffoteaux Britony II 50FF is discontinued — time for a new one?
Parts for discontinued models can be hard to find and expensive. A new A-rated boiler could save you money on both repairs and energy bills.
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