Your boiler's pilot light is failing to stay ignited, which prevents the main system from starting up.
Book a Gas Safe engineer within 24–48 hours. Your boiler may be unsafe or could break down completely if left.
Technical description: 1. Gas knob not fully held in before releasing. 2. Thermocouple not in pilot flame. 3. Pilot flame too soft. 4. Faulty thermocouple or union loose. 5. Main gas valve not purged. 6. Faulty thermoelectric valve. 7. Overheat failing.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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