High
A09 on Ferroli Bluehelix Tech

Your boiler has sensed it is getting much too hot and has shut itself down to prevent damage or dangerous overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Overtemperature protection intervention

From this model's manual
Verified against the Ferroli Bluehelix Tech installation & service manual, page 43.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal temperature sensors detect that the heat exchanger has exceeded its safety limit, causing the boiler to shut down to prevent internal damage. The most common reason is a lack of water flow, often caused by a failing circulation pump or a blockage within the system that prevents heat from being carried away. In some cases, it can also be triggered by a buildup of limescale or debris inside the heat exchanger itself.

This fault is more frequent in autumn and winter when the heating is first turned on, as pumps can seize up after being idle during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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