Emergency
A14 on Ferroli Bluehelix Tech

Your boiler has shut down because it has detected a problem with how the exhaust fumes are being cleared from the property.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Flue extraction duct safety device intervention

From this model's manual
Verified against the Ferroli Bluehelix Tech installation & service manual, page 44.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's safety sensors detect that exhaust fumes are not being safely cleared through the flue pipe to the outside. The most common reasons are a blockage in the chimney or a mechanical failure in the fan that pushes the gases away. Because these fumes can be dangerous, the boiler shuts down immediately as a protective measure.

This fault is more common during periods of high winds, which can create back-pressure in the flue and trigger the safety sensor.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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