High
F34 on Ferroli Bluehelix Tech

Your boiler has stopped working because the electrical power supply coming into your home is currently too low for the system to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Supply voltage under 170V

From this model's manual
Verified against the Ferroli Bluehelix Tech installation & service manual, page 44.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical supply entering the boiler drops to a level that is too weak to power the internal components safely. The most common reason is an external issue with the local power grid, but it can also be triggered by a faulty control board inside the boiler that is misreading the incoming voltage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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