High
F43 on Ferroli Bluehelix Tech

Your boiler has shut down to prevent the heat exchanger from overheating, often because the water isn't flowing through the system correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Exchanger protection intervention

From this model's manual
Verified against the Ferroli Bluehelix Tech installation & service manual, page 44.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the heat exchanger is getting too hot too quickly, which usually indicates that water isn't moving through the unit fast enough to carry the heat away. The most common reason is a failing internal pump or a build-up of sludge and debris that is restricting the flow of water through the system. In some cases, it can also be caused by air trapped in the heat exchanger or a faulty temperature sensor giving an incorrect reading.

This fault is more common during the first few cold spells of autumn or winter when the heating is turned on after a long summer break, as pumps can seize up during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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