High Lockout
0.5bar on Glow-worm 30ci Plus

Your boiler has lost water pressure and has shut down to prevent damage, meaning you currently have no heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Lack of water fault (<0.5b)

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below a safe operating level, causing the boiler to shut down to protect the internal components. The most common reasons are a small leak somewhere in your pipework or radiators, or the pressure being manually drained during recent maintenance without being refilled.

This issue is frequently seen in autumn when homeowners turn their heating back on for the first time, as the change in temperature can highlight small leaks or air pockets that developed over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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