High Lockout
03 on Glow-worm 30ci Plus

Your boiler has detected an issue with how it moves air and waste gases through the system, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air fault lock

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that air isn't flowing correctly through the unit to safely remove waste gases. The most common reason is a failing fan that can no longer spin at the required speed or a blockage in the pipes that lead to the outdoors. Because the boiler cannot guarantee that harmful fumes are being moved away safely, it will refuse to ignite as a protective measure.

High winds or extreme stormy weather can occasionally cause this fault by creating back-pressure in the flue pipe that prevents the fan from venting correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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