High Lockout
F1 on Glow-worm 30ci Plus

Your boiler has failed to light because it isn't receiving gas or the spark isn't igniting the fuel.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition fault

What causes this fault?

This fault occurs when the boiler attempts to start up but fails to detect a flame after several attempts. The most common reasons are a lack of gas supply reaching the unit, a worn-out spark electrode that can no longer ignite the fuel, or a faulty gas valve that isn't opening correctly.

This fault is more frequent during the first cold snap of winter, as gas valves can occasionally stick after being inactive during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful