High Lockout
F20 on Glow-worm 30ci Plus

Your boiler's internal electronic components are having trouble communicating with each other because the control boards are not compatible or correctly configured.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Interface board compatibility fault

What causes this fault?

This fault occurs when the boiler's internal computer chips cannot speak the same language, usually after a repair where a new part has been installed. The most common reason is that the main control board and the display screen board are mismatched versions or have not been digitally 'paired' correctly. In some cases, a sudden power surge can scramble these settings, causing the components to stop recognizing each other.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful