High Lockout
Neon 3 NOT lit on Glow-worm Fuelsaver Complheat 40 55

Your boiler has stopped working because it cannot confirm that the internal fan is safely clearing waste gases from the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air flow proving fault - that is fan or air pressure switch.

What causes this fault?

This fault occurs when the boiler's safety sensors cannot detect a steady flow of air through the unit. While the fan might be spinning, a blockage in the plastic tubes, a build-up of dirt, or a failing motor prevents the system from proving it is safe to ignite. Because the boiler cannot guarantee that harmful exhaust fumes are being pushed outside, it shuts down as a safety precaution.

This issue often surfaces during the first cold spell of autumn when a fan that has been idle over summer struggles to spin up to the required speed.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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