High Lockout
Neon3 on Glow-worm Fuelsaver Complheat 40 55

Your boiler has detected an issue with the ventilation system, meaning it cannot safely clear waste gases and has shut down as a precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air flow proving fault - that is fan or air pressure switch.

What causes this fault?

This fault occurs when the boiler's internal safety system can no longer confirm that the fan is successfully pushing harmful exhaust gases out of the flue. The most common reason is that the fan has failed, the air pressure sensor has malfunctioning electrical contacts, or the small tubes connecting them have become blocked with dust or debris.

This fault is more common during the first cold spells of autumn, as mechanical fans that have been idle over the summer can seize up when they are suddenly required to run frequently.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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