High Lockout
Faulty CH thermistor on Glow-worm Swift Flow 100

Your boiler's internal thermometer is broken, meaning it cannot accurately tell how hot the water is and has stopped working as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Resistance does not increase from approx 2.5K to 10K as boiler cools; replace.

What causes this fault?

This fault occurs when the internal sensor responsible for monitoring water temperature fails due to electrical degradation or internal corrosion. Over time, the sensitive components inside the thermistor can wear out or become coated in limescale, preventing the sensor from sending the correct electrical signal to the boiler's main control board.

This issue often becomes more apparent during autumn when the heating is turned on for the first time after summer, as the sensor struggles to cope with the sudden increase in thermal stress.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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