High Lockout
PP2 on Grant Vortex

Your boiler has detected a problem with a sensor that monitors the temperature of the exhaust gases, and it has likely stopped working as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Discharge gas sensor failure

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the sensor that measures the temperature of the exhaust gases. The most common reason is that the sensor has developed an electrical fault or the wiring connecting it to the main control board has become loose or damaged. To ensure the appliance doesn't overheat or become unsafe, the boiler will automatically stop firing until the part is replaced.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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