BoilerFaultCodesThe most common Heatline faults
Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.
Locate the external filling loop, which is usually a flexible silver braided hose with one or two manual taps underneath the boilerOpen the tap(s) slowly to allow water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 barClose the tap(s) firmly and ensure there is no water dripping from the connection
Your boiler has tried to light several times but has been unable to sustain a flame, meaning you will have no heating or hot water until it is reset.
Check if your gas meter has credit or other gas appliances are workingEnsure the gas isolation valve under the boiler is fully openPress and hold the 'Reset' button (the one with the flame symbol) for 2-3 seconds
Your boiler has got too hot and has shut itself down as a safety precaution to prevent damage.
Check that all radiator valves are fully open to allow water to circulate.Ensure your boiler pressure is between 1 and 1.5 bar on the gauge.Once the boiler has cooled down, try pressing the reset button.
Your boiler has failed to light the flame or is struggling to drain away waste water, causing it to shut down for safety.
Check if other gas appliances in your home are working to ensure your gas supply is active.If it is freezing outside, check if the external white plastic condensate pipe is frozen and thaw it with warm water.Press the Reset button on the control panel to see if the boiler restarts.
Your boiler has detected an issue with how it clears waste gases or a blockage in the drainage pipe, causing it to shut down for safety.
Check the white plastic condensate pipe outside for signs of freezing or blockage.If frozen, wrap the pipe in a warm (not boiling) cloth or pour warm water over it to melt the ice.Restart the boiler using the reset button once the pipe is clear.
Your boiler has stopped working because the amount of water inside your heating system has dropped below the required level.
Locate the external filling loop, which is a silver braided flexible hose connected between two pipes under your boiler.Open the small valves at both ends of this hose to allow mains water to enter the system until the pressure gauge reads between 1.0 and 1.5 bar.Close both valves tightly to prevent over-pressurisation.
Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.
Locate the filling loop, which is usually a flexible silver hose under the boiler connecting two pipes.Open the valve(s) on the filling loop slowly to let water into the system until the pressure gauge reads between 1.0 and 1.5 bar.Close the valve(s) tightly and restart your boiler.
Your boiler has tried to light itself three times but failed, meaning your heating and hot water have stopped working.
Check if your gas meter has credit and the isolation valve is open.Ensure other gas appliances in your home, like a hob, are working correctly.Press the Reset button on the boiler control panel to clear the lockout.