BoilerFaultCodes
The most common Ideal faults
Your boiler has shut down because it thinks the water inside is getting too hot or is not moving through the system properly.
Why it happens: This fault occurs when the water inside the boiler exceeds a safe temperature limit or isn't circulating correctly. The most common reasons are a failed pump that can't move the water, a blockage caused by sludge in the system, or a faulty sensor giving an incorrect temperature reading.
Check that your radiator valves and any isolation valves are fully openEnsure your system pressure is topped up to between 1 and 1.5 barBleed your radiators to remove any trapped air and then reset the boiler
Your boiler has failed to light several times and has shut down for safety, meaning you currently have no heating or hot water.
Why it happens: This fault occurs when the boiler tries to ignite three times but fails to detect a stable flame, leading the system to shut down for safety. The most common reasons include a lack of gas supply to the unit, a blocked flue, or components inside the burner being too dirty or worn out to create a spark.
Check if your gas supply is active by testing another gas appliance like a hob.Check if your condensate pipe (the white plastic pipe outside) is frozen or blocked.Reset the boiler by turning the control knob to 'Reset' and holding for two seconds.
Your boiler has tried to start five times in a row but failed to keep the flame alight, causing it to shut down as a safety precaution.
Why it happens: This fault occurs when the boiler's internal computer detects that the flame has gone out or failed to light properly five times in quick succession. It is usually caused by a problem with the gas supply reaching the burner or a worn-out ignition component that can no longer create a reliable spark. To prevent a build-up of unburnt gas, the boiler permanently shuts down until the underlying mechanical issue is fixed.
Check if other gas appliances in your home, like a hob, are working to ensure gas is reaching the propertyCheck if your gas meter has creditPress the 'Reset' button and wait for the boiler to restart
Your boiler has stopped heating because water is not moving through the system properly.
Why it happens: This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough to safely carry heat away. The most common reason is a failed circulation pump or a blockage in the central heating pipes, such as built-up sludge or a closed valve. Because the water stays still, it would overheat the heat exchanger, so the boiler shuts down as a safety precaution.
Check that your home's water pressure gauge is between 1 and 1.5 barOpen all radiator valves and ensure no radiators are blocked by airRestart the boiler by pressing the 'Reset' button
Your boiler has lit correctly but the flame has gone out unexpectedly, meaning the system has shut down for safety.
Why it happens: This fault occurs when the boiler's internal sensor can no longer detect a steady flame after the burner has ignited. The most common reasons include a buildup of carbon on the sensing probe, an inconsistent gas supply, or a component failure that prevents the system from confirming the fire is safely lit.
Check if other gas appliances, like a cooker, are working to ensure gas is reaching the propertyCheck if your gas meter has credit (if using a prepay meter)Press the Reset button on the front of the boiler
Your boiler has been manually reset too many times in a short window of time as it tries to clear a persistent underlying fault.
Why it happens: This fault occurs when the boiler is manually reset five times within a fifteen-minute window, causing the system to lock you out for safety. It is usually triggered because you are trying to clear a different, persistent error that hasn't been fixed, such as an ignition or flame failure. The boiler essentially stops responding to prevent potential damage from repeated failed start-up attempts.
Turn the power supply to the boiler off at the fused spur switchWait for 30 secondsTurn the power back on to clear the lockout memory
Your boiler has stopped working because the electrical power coming into your home is at a lower voltage than it needs to operate safely.
Why it happens: This fault occurs when the electrical supply entering the boiler drops below 190 volts, which is too low for the internal components to function. While it is sometimes caused by a failing control board within the boiler, it most commonly originates from an issue with the National Grid supply or the electrical wiring leading to your home.
Check if other appliances in your home are acting strangely or lights are flickeringContact your electricity network provider to report a potential power supply issueOnce the external power issue is resolved, reset the boiler using the 'RE' dial or button
Your boiler has failed to light several times and has locked itself out for safety reasons.
Why it happens: This fault occurs when the boiler tries to ignite three times but fails to detect a stable flame. The most common reasons include a lack of gas reaching the burner, dirty ignition components that can't create a spark, or a faulty sensor that cannot 'see' the flame even if it has lit.
Check if your gas supply is active (e.g. check other gas appliances or pre-payment meter credit)Press and hold the 'Reset' button for 2 secondsOnce the boiler restarts, monitor it to see if the flame stays lit