Ideal Concord CXA 40-120 Fault codes & diagnostics

14 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 11.7-35.2 kW 1994-2004 Discontinued

Replaced by: Concord CXD

Download the Ideal Concord CXA 40-120 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

The fault code is already on your display

Note it down before pressing reset — resetting clears the code immediately. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 11 High 1 Low

All 14 documented codes

Tap any card for details

1 to 24

Your boiler has detected an internal fault that prevents it from operating safely or correctly.

High Engineer only £150-300

Parts commonly replaced

  • Control board
  • Ignition lead
  • Gas valve
Air pressure switch

Your boiler is failing to detect that it has enough airflow to safely light the flame, so it has shut itself down to prevent a potentially hazardous situation.

Emergency Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venturi tube
Boiler sensor

Your boiler has detected an issue with its internal sensors and has stopped running to prevent any damage or incorrect temperature readings.

High Engineer only £140-£260

Parts commonly replaced

  • Flow NTC Thermistor
  • Return NTC Thermistor
  • Wiring Harness
C/H Sensor Fault

Your boiler has lost its ability to accurately measure the temperature of the water being heated for your radiators, causing it to stop running as a safety precaution.

High Engineer only £120-190

Parts commonly replaced

  • Boiler Control Thermostat
  • C/H Temperature Sensor
  • Wiring Harness

Related codes

Detection Fault

Your boiler is failing to start because it cannot successfully ignite the gas after several attempts.

High DIY-safe £120-350

What to check first

  1. Check that your gas emergency control valve is turned on
  2. If you have a prepayment meter, check that you have sufficient credit
  3. Check that other gas appliances in your home, such as a hob, are working correctly
  4. Press the reset button on the control panel to try once more

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Spark generator
DETECTION LOCKOUT

Your boiler has stopped working because it cannot light the internal flame safely, so it has locked itself to prevent gas from flowing.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Ignition lead
Fan

Your boiler has stopped working because the internal component responsible for pushing stale air and gases out of the flue is not functioning correctly.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Fan harness or wiring
  • Printed Circuit Board (PCB)
Float switch

Your boiler has detected that a internal safety sensor is not reading correctly, which prevents it from safely heating your home.

High Engineer only £150-250

Parts commonly replaced

  • Float switch
  • Condensate sensor
  • Wiring harness
Gas valve(s)

Your boiler is unable to safely control the flow of gas needed to stay lit, so it has shut down to avoid a potential hazard.

High Engineer only £250-£450

Parts commonly replaced

  • Gas Valve
  • Solenoid Coil
  • Wiring Harness
Lockout

Your boiler has stopped working because it failed to ignite the gas burner after five repeated attempts.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator
  • Flame sensor
Outside sensor

Your boiler is struggling because it has lost the signal from the temperature sensor installed on the outside of your property, which tells it how hard to work based on the weather.

Low Engineer only £120-200

Parts commonly replaced

  • Outside temperature sensor
  • Wiring loom
Overheat

Your boiler has shut itself down as a safety precaution because the water inside has become far too hot.

High DIY-safe £90-250

What to check first

  1. Wait at least 15 to 30 minutes for the boiler to cool down completely.
  2. Ensure all radiator valves are fully open and there is no air trapped in the system.
  3. Locate the manual reset button on the control panel, press it firmly, and see if the boiler restarts.

Parts commonly replaced

  • Overheat Thermostat
  • Circulating Pump
  • Flow Thermistor

Related codes

Pump

Your boiler has detected that water is failing to circulate correctly through the system, which will prevent it from heating your home or providing hot water.

High Engineer only £250-£450

Parts commonly replaced

  • Central heating circulation pump
  • Pump run capacitor
  • Control board

Related codes

PUMP FAULT

Your boiler is unable to move hot water around the system, meaning your heating and hot water will not work.

High Engineer only £250-450

Parts commonly replaced

  • Central heating pump
  • Pump wiring harness
  • Flow switch

Related codes

2 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.