High Lockout
H2 on Ideal Esprit HE

Your boiler has detected an internal electronic communication failure or a technical error that requires a deep-level diagnosis by a professional.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

ALTERNATING 'H' '2' GO TO FRAME 91

What causes this fault?

This fault occurs when the boiler's internal computer brain loses its ability to send or receive messages across its circuitry. The most common reason is an electronic failure within the main printed circuit board or a loose connection in the internal wiring. This break in communication means the boiler can no longer monitor safety sensors or control the heating process, so it shuts down as a precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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