High
9.1.13 on Ideal HP290

Your indoor and outdoor units are failing to speak to each other, meaning your central heating and hot water have stopped working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No connection Outdoor PCB to Indoor PCB (H0)

From this model's manual
Verified against the Ideal Hp290 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the digital handshake between your indoor unit and the outdoor heat pump is broken, preventing them from sharing vital operating data. The most common reasons are a loose or damaged communication cable between the two units, or a component failure on one of the electronic circuit boards. Without this constant flow of information, the system shuts down as a safety precaution to avoid running blindly.

This fault can sometimes be triggered during periods of heavy rain or high humidity if moisture enters the outdoor terminal box and interferes with the sensitive data connections.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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