Medium
E6 on Ideal HP290

Your heat pump's external temperature sensor is giving a faulty reading, which means the system cannot accurately adjust the heating based on the weather outside.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Outdoor Unit, Air to Refrigerant Heat Exchanger Outlet Thermistor (T3) Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 93.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the heat pump loses communication with the sensor that monitors the temperature of the air outside. The most common reason is that the sensor itself has developed an electrical fault or the wiring has become corroded or loose due to exposure to the elements. Without this data, the system cannot calculate how hard it needs to work to keep your home warm.

This issue is more frequent during autumn and winter when moisture and frost can accelerate corrosion in the sensor's electrical connections.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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