High Lockout
E8 on Ideal HP290

Your boiler has stopped working because water is not moving through the system properly or the pressure is too low.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

water flow fault

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough to safely carry heat away from the burner. The most common reasons are a failed internal pump, a build-up of debris causing a blockage in the pipework, or air trapped within the system. It can also be triggered if the system pressure has dropped too low for the pump to operate effectively.

This issue often surfaces during the first cold spell of autumn when the heating is turned on after being idle all summer, which can cause the internal pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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