High
J52 on Ideal HP290

Your heat pump's engine has stopped turning unexpectedly, which means the system cannot currently generate heat for your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Compressor Stall Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 95.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the main pump inside the unit attempts to start but is physically prevented from turning or maintaining its rhythm. The most common reasons are a mechanical failure within the pump itself, an electrical fault in the control board, or an issue with the components that provide the initial power boost to get the system running.

This issue is more frequent during the first cold snaps of autumn or winter when the system is required to work harder after long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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