High
L31 on Ideal HP290

Your heat pump's internal control computer has detected an electrical fault with the unit that powers the motor, preventing it from running.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Inverter Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 94.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal power management system fails to supply the correct electricity to the compressor motor. It is usually triggered by a short circuit or a failed component on the inverter circuit board that prevents the heat pump from physically starting its heating cycle.

This fault can be more frequent during periods of high demand in winter, as the inverter has to work harder and generate more heat to maintain high flow temperatures.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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