High
L61 on Ideal HP290

Your heat pump has detected an electrical fault within the wiring or the motor that drives the system, causing it to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Compressor Stall Error, Compressor Start Error, Compressor Terminals Short Circuit, and Compressor Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 94.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical current flowing to the heart of the heat pump is interrupted or takes a dangerous shortcut. It is most commonly caused by damaged internal wiring or an electrical failure within the compressor motor itself, which triggers a safety shutdown. Over time, vibration or moisture can wear down the insulation on these components, leading to this electrical malfunction.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

A cover plan would handle faults like L61: no call-out fees, no surprise bills.

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