High Lockout
P4 on Ideal HP290

Your heat pump has stopped working because its internal system is getting too hot, usually due to a lack of water flow or a refrigerant issue.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Compressor Discharge Temperature High

What causes this fault?

This fault occurs when the gas leaving the compressor becomes dangerously hot, which usually happens because heat isn't being moved away from the unit quickly enough. The most common cause is restricted water flow through the system due to a failing pump or a blockage, but it can also be triggered if the unit is leaking refrigerant.

This fault is more common during summer heatwaves or periods of very high demand for hot water, as the system has to work harder to reject heat.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful