High
27 on Ideal Maximiser SE

Your boiler is unable to light the flame because the gas supply is blocked or a safety sensor is cutting out.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The first and/or second gas valve does not open, check for a 24 V supply during the ignition phase. Check the resistance of the burner thermostat (unit electrically disconnected) maximum resistance of 3Ω.

From this model's manual
Verified against the Ideal Maximiser Se installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler is unable to establishes a flame because the internal gas valves are failing to open or a safety sensor has detected overheating. The most common reason is an electrical failure in the gas valve motor or a tripped burner thermostat which acts as a safety cut-out to prevent damage. Essentially, the boiler is trying to start, but the 'gates' that allow gas into the burner are staying shut.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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