High Lockout
2C on Ideal Maximiser SE

Your boiler has shut down because a safety sensor has detected that the internal heat exchanger is getting too hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety sensor of the heat exchanger is overheated.

What causes this fault?

This fault occurs when water cannot travel through the boiler fast enough to take the heat away, causing the internal temperature to spike. The most common reasons are a failed pump that isn't pushing water round or a blockage caused by a buildup of sludge and debris in the system. Small air pockets trapped within the heat exchanger can also trigger this safety shutdown.

This issue often appears when the heating is first turned on in autumn, as pumps can seize up after being inactive over the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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