What the manual says
Manufacturer manualCheck the electrical connections of the gas valve.
What causes this fault?
This fault occurs when the boiler's internal computer can no longer detect or communicate with the gas valve. The most common reason is a loose or damaged wiring connection between these two parts, or an internal electrical failure within the valve itself. Without this secure link, the boiler cannot safely control the fuel supply and must shut down.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like 38: no call-out fees, no surprise bills.
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