High Lockout
8L on Ideal Maximiser SE

Your boiler has lost its connection to an internal sensor or controller, meaning it cannot communicate properly to start the heating process.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Defective cable connection.

What causes this fault?

This fault occurs when the boiler's main control board loses the electrical signal from one of its internal components. The most common reason is a loose or damaged wiring connection that prevents the system from confirming it is safe to fire up. It can also be triggered by moisture affecting the plugs or a hardware failure within the printed circuit board itself.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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