High Lockout
L9 on Ideal Mexico HE

Your boiler has shut down because the internal gases have reached a temperature that is dangerously high for the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

FLUE GAS OVERHEAT

What causes this fault?

This fault occurs when the gases produced by the burner become too hot, triggering a safety sensor to prevent damage to the boiler or flue. The most common reasons are a build-up of debris or limescale inside the main heat exchanger or a failing pump that isn't moving water through the system fast enough to carry the heat away.

This issue is more frequent in winter when the boiler is working under maximum load for long periods, which puts additional strain on a struggling heat exchanger or pump.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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