High
52 on Ideal Mexico Super CF3 40-80

Your boiler has managed to light the small pilot flame, but the main gas burners are failing to ignite to heat your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

PILOT LIT BUT NO MAINS GAS

From this model's manual
Verified against the Ideal Mexico Super Cf3 40 80 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler successfully lights the small starter flame but cannot open the main gas valve to fire up the large burners. The most common reason is a mechanical failure within the internal gas control valve or an electrical fault in the circuit board that prevents it from sending the signal to release the main flow of gas.

This issue is more frequent in winter when the boiler is under high demand, as internal mechanical parts are more likely to seize after being inactive during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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