High Lockout
424 on Ideal Response SE

Your boiler has detected that the temperature sensors monitoring the water going out and coming back are swapped or wired incorrectly, preventing it from heating safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow and return sensors NTC 1 and NTC 2 reversed

What causes this fault?

This fault occurs when the boiler detects that the pipe meant to be getting hot is staying cool, while the return pipe is heating up instead. It is usually caused by the temperature sensors being clipped onto the wrong pipes during a repair or a fault in the internal wiring harness that confuses the control board.

This fault is most common immediately after summer maintenance or a parts replacement, as it usually stems from human error during reassembly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful