High Lockout
431 on Ideal Response SE

Your boiler has detected a fault with a temperature sensor that is preventing it from heating your water safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

NTC 1 short circuit

What causes this fault?

This fault occurs when the boiler's control board receives a signal that the flow temperature sensor has failed internally or has a damaged connection. The most common reason is that the sensor has developed an electrical short circuit over time, or moisture has compromised the wiring harness, leading to an incorrect reading that forces the system to stop for safety.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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