High Lockout
912 on Ideal Response SE

Your boiler has detected a problem with either its internal water pressure or its temperature safety sensors, which has caused the system to stop working.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water pressure switch or flue thermostat failure

What causes this fault?

This fault occurs when the boiler’s safety controls detect that either the internal water pressure has dropped too low or the exhaust gases have become too hot. It is often triggered by a leak in the system reducing pressure, or a build-up of debris causing the heat exchanger to overheat. In some cases, the sensors themselves may have physically failed or lost their connection to the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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