High Lockout
414 on Ideal Ideal Classic SE15P FF

Your boiler's internal computer has encountered a critical electronic error and has stopped working to protect the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

internal failure - electronic

What causes this fault?

This fault occurs when the boiler's main control board suffers an internal hardware failure or a communication breakdown between its electronic components. It is often caused by a sudden electrical surge, moisture getting onto the circuitry, or simply the natural degradation of the solder joints over time. Because the 'brain' of the boiler can no longer safely monitor the system, it shuts down entirely as a protective measure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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