High Lockout
F004 on Intergas Xtreme / Xclusive

Your boiler is trying to start up but cannot successfully light the gas to create a flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No flame during startup

What causes this fault?

This fault occurs when the boiler's internal sensor fails to detect a flame after several attempts to ignite the gas. The most common reasons are a lack of gas supply to the unit, a worn-out ignition spark, or a buildup of debris on the internal probes that monitor the combustion process.

This fault often occurs during the first cold snap of autumn when a boiler that has been idle over summer is suddenly required to work at full capacity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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