High Lockout
F007 on Intergas Xtreme / Xclusive

Your boiler is failing to detect a flame, which prevents it from heating up even if it seems to be trying to start.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No or insufficient ionisation flow

What causes this fault?

This fault occurs when the boiler's internal sensor fails to confirm that a flame has successfully ignited. The most common reasons include a worn-out ignition spark, a blockage in the gas supply, or a dirty sensor that can no longer 'see' the heat produced by the burner.

This issue often surfaces during the first cold snap of autumn when the boiler is forced to work harder after sitting idle through the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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