High Lockout
F009 on Intergas Xtreme / Xclusive

Your boiler's main internal computer has developed a technical hardware fault and is unable to operate the heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Bunner controller has internal fault

What causes this fault?

This fault occurs when the main electronic brain of the boiler suffers a critical hardware failure or a memory error. The most common reason is age-related wear on the electrical components within the control board, preventing it from safely managing the ignition sequence. Because the boiler can no longer verify its own safety checks, it shut downs completely to prevent any accidents.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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