Your boiler has failed to light because it is not receiving enough gas or cannot detect the flame used to heat your water.

DIY fix possible

Check if other gas appliances, like a cooker hob, are working to confirm your gas supply is active.If you have a prepayment meter, check that you have enough credit.Locate the white pipe beneath the boiler and ensure it hasn't frozen if the weather is very cold.Press the 'Reset' button for five seconds to see if the boiler restarts.