High Lockout
E118 on Potterton Assure Combi / System

Your boiler has detected that there is not enough water pressure in the system to operate safely, causing it to shut down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Primary system water pressure too low

What causes this fault?

This fault occurs when the water level inside your heating system drops below the minimum required amount, making it unsafe for the boiler to fire up. The most common reasons for this drop are a small leak in the pipework or radiators, or the need to bleed air from the system after a period of inactivity. If the pressure continues to drop after you refill it, a component inside the boiler like the expansion vessel may be failing.

This code is frequently seen in autumn when homeowners turn their heating back on for the first time, as small leaks or trapped air can cause the pressure to dip during the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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