High Lockout
E13 on Potterton Assure Combi / System

Your boiler has detected that water is still circulating or a sensor is stuck even when the pump should be off.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Differential water flow switch is still closed

What causes this fault?

This fault occurs when the boiler's internal sensors believe water is still moving through the system even after the pump has been told to stop. This is usually caused by a mechanical sensor becoming stuck in the 'on' position due to debris in the system water, or a pump that is failing to switch off correctly. It acts as a safety measure to prevent the boiler from firing when it cannot accurately control the flow of water.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful