High Lockout
E133 on Potterton Assure Combi / System

Your boiler has failed to light a flame, which is usually caused by a temporary interruption in the gas supply or a frozen condensation pipe.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Possible gas supply issue (failure to light)

What causes this fault?

This fault occurs when the boiler has tried to ignite several times but failed to detect a flame. The most common cause is a blockage in the condensation pipe or a temporary interruption in your gas supply, though it can also be caused by worn internal components like the ignition electrodes.

This fault is significantly more common during freezing winter temperatures, as the external condensation drain pipe can freeze and prevent the boiler from operating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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