High Lockout
E270 on Potterton Assure Combi / System

Your boiler has detected that there is not enough water circulating inside it while the burner is on, causing it to overheat rapidly and shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Dry fire

What causes this fault?

This fault occurs when the heat exchanger gets too hot because water isn't moving through the unit quickly enough to carry the heat away. The most common reasons are a failed internal pump that has stopped spinning or a blockage in the system caused by a buildup of sludge and debris.

This fault often appears when the heating is first turned on in autumn, as the pump can seize up after being inactive over the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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