High Lockout
E385 on Potterton Assure Combi / System

Your boiler is not receiving enough electrical power from the mains supply to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Under voltage

What causes this fault?

This fault occurs when the electrical voltage being supplied to the boiler drops below the minimum level required for the internal components to function. Typically, this is caused by a problem with the mains electricity coming into the property or a loose connection within the boiler's internal wiring. In some cases, it can also be triggered by a failing printed circuit board that can no longer process the incoming power correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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