High Lockout
8 (Flashing) on Potterton Envoy

Your boiler has stopped working and locked itself out because it failed to light or stay lit correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler at lockout.

What causes this fault?

This fault occurs when the boiler's control board fails to detect a stable flame after several attempts to ignite. The most common reasons are a worn-out ignition spark that can no longer light the gas or a dirty sensor that cannot 'see' the flame even if it is burning. In some cases, it may be caused by an inconsistent gas supply or a failing gas valve that isn't opening correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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