High
Shorted signal on Potterton Envoy Plus

Your boiler has detected an electrical fault in the system that tells it when a flame is present, causing it to shut down for safety reasons.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame signal shorted to ground

From this model's manual
Verified against the Potterton Envoy installation & service manual, page 25.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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