High Lockout
E05 on Potterton Gold HE

Your boiler's internal temperature sensors are sending incorrect signals, preventing the system from heating your water or radiators safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Temperature sensors faulty (DHW and CH sensors).

What causes this fault?

This fault occurs when the boiler's internal sensors, which monitor the heat of your water, begin sending incorrect or or 'out-of-range' electrical signals to the main control board. The most common reason is that the sensors have physically degraded over time or developed a scale buildup, meaning they can no longer accurately measure temperature to keep the system running safely.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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