High
E110 on Potterton Gold HE

Your boiler has shut down because it has detected it is getting too hot, usually caused by a circulation problem or a blockage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Safety Thermostat Operated

From this model's manual
Verified against the Potterton Gold He installation & service manual, page 46.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the internal safety sensors detect that the water inside the boiler has reached an unsafe temperature, triggering an automatic shutdown to prevent damage. The most common reasons are a pump failure that stops water from moving or a buildup of sludge and debris that creates a blockage in the heat exchanger.

This issue often surfaces when the heating is first turned on after summer, as the internal pump can seize up from months of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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