High Lockout
neons flashing on Potterton Performa 24 Eco HE

Your boiler has sensed it is getting too hot and has shut itself down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat or Flue thermostat operated. Turn selector to reset; if it does not extinguish, check thermostats or sections H and K.

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature or the exhaust gases become too hot, triggering a safety sensor to cut the power. The most common reasons are a pump failure preventing water from circulating or a blockage within the heat exchanger that traps heat inside the unit. It can also be caused by a build-up of air pockets or various faulty internal sensors failing to accurately read the temperature.

This issue is more frequent during the first cold snap of autumn when a pump that has been idle all summer suddenly seizes or struggles to move cold, heavy sludge through the system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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